<ul><li>Handle inbound and outbound customer calls, emails, and chat inquiries regarding telecom services, billing, technical issues, and account management.</li><li>Provide accurate information and solutions to customers, ensuring a high level of customer satisfaction.</li><li>Assist customers with troubleshooting technical issues, guiding them through problem-solving steps, and escalating unresolved issues to the technical support team.</li><li>Process service requests, such as plan changes, activations, deactivations, and account updates.</li><li>Resolve customer complaints and issues promptly and professionally, following company policies and procedures.</li><li>Maintain and update customer records in the CRM system, ensuring accuracy and completeness.</li><li>Stay informed about the company's products, services, promotions, and policies to provide current and accurate information to customers.</li><li>Collaborate with other departments, such as sales, technical support, and billing, to ensure seamless customer service.</li></ul>

Customer Care Executive (Telecom)