Customer Care Executive (OPD)
1 - 4 Years of Experience
Not disclosed 
Full TimeSGVP Holistic Hospital (SGVPHH), Chharodi, Ahmedabad
Ahmedabad, Gujarat, India
Posted on 10-07-2024
143 Views
1 Vacancy
Description
- Greet and assist patients and visitors at the OPD reception, ensuring a welcoming and professional environment.
- Register patients for appointments, verify insurance details, and update patient records accurately in the hospital management system.
- Provide information to patients and their families regarding OPD services, appointment schedules, and medical procedures.
- Coordinate and schedule appointments for patients with doctors and specialists, ensuring minimal wait times and efficient service.
- Handle patient inquiries, concerns, and complaints promptly and effectively, escalating issues to the appropriate department when necessary.
- Facilitate communication between patients and healthcare providers, ensuring timely follow-ups and feedback.
- Maintain confidentiality and protect sensitive patient information in compliance with healthcare regulations and hospital policies.
- Assist in billing processes, including collecting payments, issuing receipts, and explaining charges to patients.
- Ensure the waiting area is clean, organized, and stocked with necessary materials such as forms and brochures.
Category
Administration / Management
Preferred Education
Graduate
Key Skills
Knowledge of Healthcare SystemsMultitasking AbilitiesCustomer Service OrientationCommunication SkillsTime Management
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