Customer Care Executive (Health Check-up)

1 - 4 Years of Experience rupess outline icon

Not disclosed time outline icon

Full Time

SGVP Holistic Hospital (SGVPHH), Chharodi, Ahmedabad

time outline icon Ahmedabad, Gujarat, India

Posted on 10-07-2024

115 Views

1 Vacancy

Description

Serve as the primary point of contact for patients scheduling health check-ups, providing information on available packages, services, and procedures.
Handle incoming calls, emails, and walk-in inquiries from patients regarding health check-ups, addressing their concerns and queries promptly and professionally.
Assist patients in booking appointments, ensuring efficient scheduling to minimize wait times and optimize resource utilization.
Verify patient information and documentation, ensuring accuracy and completeness for health check-up records.
Coordinate with healthcare professionals, technicians, and administrative staff to facilitate smooth and timely health check-up processes.
Follow up with patients post-check-up to provide results, answer questions, and address any further needs or concerns.
Maintain accurate and up-to-date patient records in the CRM system, ensuring confidentiality and compliance with data protection regulations.
Handle patient feedback and complaints with empathy and professionalism, striving to resolve issues and improve patient satisfaction.