<ul><li>Handle inbound and outbound customer calls, emails, and chats professionally.</li><li>Resolve customer queries, complaints, and service-related issues promptly.</li><li>Provide accurate product/service information to customers.</li><li>Maintain positive customer relationships to ensure satisfaction and retention.</li><li>Document customer interactions and update records in CRM systems.</li><li>Escalate complex issues to senior staff or relevant departments when necessary.</li><li>Achieve assigned targets related to customer service and response time.</li><li>Collect customer feedback to improve services and processes.</li></ul><p>&nbsp;</p>

Customer Care Executive