<ul><li>Handle inbound and outbound calls to address customer inquiries and concerns.</li><li>Provide accurate information about products, services, and company policies.</li><li>Resolve customer complaints efficiently and escalate complex issues when necessary.</li><li>Maintain detailed records of customer interactions using CRM systems.</li><li>Ensure high levels of customer satisfaction through professional and courteous service.</li><li>Follow up with customers for feedback and service updates.</li><li>Coordinate with internal departments to ensure timely resolution of issues.</li><li>Meet individual and team performance targets, including call handling time and quality.</li><li>Stay updated with product knowledge and service protocols.</li></ul>

Customer Care Executive