<ul><li>Respond to customer inquiries via phone, email, chat, or in person in a professional and friendly manner.</li><li>Provide accurate information about products, services, and policies to customers.</li><li>Resolve customer complaints and issues effectively, ensuring high customer satisfaction.</li><li>Process orders, refunds, and returns, ensuring that all transactions are accurate and timely.</li><li>Maintain detailed records of customer interactions, feedback, and any actions taken.</li><li>Escalate complex issues to higher management or relevant departments as needed.</li><li>Provide after-sales support to ensure customers are satisfied with their purchases or services.</li><li>Assist in troubleshooting technical problems or guiding customers through service procedures.</li><li>Keep up-to-date with product knowledge and company updates to better assist customers.</li></ul>

Customer Care Executive