Customer Care Executive

2 - 8 Years of Experience rupess outline icon

Not disclosed time outline icon

Full Time

Cloudnine Hospital, Kanakpura Road, Bangalore

time outline icon Bengaluru, Karnataka, India

Posted on 20-01-2025

1 Vacancy

Description

Handle inbound and outbound customer calls, addressing inquiries, providing information, and resolving issues or complaints in a timely and professional manner.
Maintain a positive and empathetic attitude toward customers, ensuring their concerns are heard and resolved effectively.
Process orders, forms, applications, and requests, ensuring accurate and prompt data entry and order completion.
Follow communication procedures, guidelines, and policies to deliver high-quality customer service consistently.
Resolve product or service problems by clarifying the customer’s complaint, determining the cause, selecting, and explaining the best solution.
Provide accurate, valid, and complete information by using the right methods/tools, ensuring customers are satisfied with their interaction.
Keep detailed records of customer interactions, transactions, feedback, and complaints in the CRM system.
Collaborate with other departments to ensure customer issues are resolved and services/products meet customer expectations.
Monitor customer satisfaction levels and suggest improvements to enhance the customer experience.
Stay updated on product or service information and company policies to provide informed assistance to customers.