<ul><li>Respond to customer inquiries via phone, email, live chat, or social media in a professional and courteous manner.</li><li>Provide accurate, valid, and complete information by using the right methods/tools.</li><li>Assist customers with product information, service inquiries, complaints, and any general queries.</li><li>Maintain a friendly and approachable demeanor to foster positive relationships with customers.</li><li>Address and resolve customer complaints, concerns, and problems promptly and effectively.</li><li>Use problem-solving skills to offer appropriate solutions and alternatives.</li><li>Escalate unresolved issues to senior team members or departments when necessary.</li><li>Process customer orders, returns, and exchanges as per company policies and guidelines.</li><li>Ensure timely updates regarding order status, including tracking, shipping, or product availability.</li><li>Ensure that customers receive all necessary information related to their transactions, including pricing, promotions, or delivery schedules.</li></ul>

Customer Care Executive