<ul><li>Respond promptly to customer inquiries via phone, email, or chat.</li><li>Resolve customer complaints efficiently, ensuring a positive resolution and experience.</li><li>Provide accurate information about products, services, and company policies.</li><li>Maintain detailed and accurate records of customer interactions and transactions.</li><li>Assist customers with order processing, refunds, exchanges, or account management.</li><li>Identify and escalate complex issues to the appropriate department or supervisor.</li><li>Follow up with customers to ensure their issues are resolved satisfactorily.</li><li>Suggest improvements to customer service processes based on feedback and recurring issues.</li><li>Meet or exceed key performance indicators (KPIs) related to response time, resolution rate, and customer satisfaction.</li></ul>

Customer Care Executive