<ul><li>Respond to customer inquiries via phone, email, chat, or in person, providing information and assistance.</li><li>Resolve customer complaints or concerns in a professional, empathetic, and efficient manner.</li><li>Maintain and update customer records and interactions in the CRM system.</li><li>Process customer orders, requests, or returns accurately and promptly.</li><li>Provide product or service information, troubleshooting, and support to customers.</li><li>Ensure high levels of customer satisfaction and retention by delivering personalized service.</li><li>Escalate complex issues to the appropriate department or management when needed.</li><li>Track customer feedback and report recurring issues to improve service delivery.</li><li>Follow up with customers to ensure their issues have been resolved to their satisfaction.</li><li>Stay informed about company products, services, and policies to provide accurate and up-to-date information.</li></ul>

Customer Care Executive