Customer Care Executive
0 - 5 Years of ExperienceNot disclosed Full Time
Cloudnine Hospital, Gaur City, Noida
Noida, Uttar Pradesh, India
Posted on 07-10-2024
21 Views
1 Vacancy
Description
- Customer Support: Provide prompt and courteous assistance to customers via phone, email, or chat, addressing inquiries, resolving issues, and providing information about products and services.
- Issue Resolution: Identify customer issues or concerns and work towards effective resolution, ensuring customer satisfaction while adhering to company policies and procedures.
- Product Knowledge: Maintain in-depth knowledge of the company’s products and services to provide accurate information and recommendations to customers.
- Order Processing: Assist customers with order placement, changes, and cancellations, ensuring all transactions are processed accurately and efficiently.
- Feedback Collection: Gather customer feedback and insights regarding products and services to help improve overall customer experience and report findings to management.
- Documentation and Record Keeping: Maintain accurate records of customer interactions, transactions, and feedback in the company’s customer relationship management (CRM) system.
- Collaboration with Teams: Work closely with other departments, such as sales, technical support, or logistics, to address customer issues and ensure a seamless customer experience.
- Training and Development: Participate in training programs to enhance customer service skills, stay updated on product knowledge, and improve overall performance in the role.
Category
Administration / Management
Key Skills
Attention to Detailcommunication skillproblam solvingCreativity Skills
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