Customer Care Executive

0 - 5 Years of Experience rupess outline icon

Not disclosed time outline icon

Full Time

Cloudnine Hospital, Gaur City, Noida

time outline icon Noida, Uttar Pradesh, India

Posted on 07-10-2024

161 Views

1 Vacancy

Description

Customer Support: Provide prompt and courteous assistance to customers via phone, email, or chat, addressing inquiries, resolving issues, and providing information about products and services.
Issue Resolution: Identify customer issues or concerns and work towards effective resolution, ensuring customer satisfaction while adhering to company policies and procedures.
Product Knowledge: Maintain in-depth knowledge of the company’s products and services to provide accurate information and recommendations to customers.
Order Processing: Assist customers with order placement, changes, and cancellations, ensuring all transactions are processed accurately and efficiently.
Feedback Collection: Gather customer feedback and insights regarding products and services to help improve overall customer experience and report findings to management.
Documentation and Record Keeping: Maintain accurate records of customer interactions, transactions, and feedback in the company’s customer relationship management (CRM) system.
Collaboration with Teams: Work closely with other departments, such as sales, technical support, or logistics, to address customer issues and ensure a seamless customer experience.
Training and Development: Participate in training programs to enhance customer service skills, stay updated on product knowledge, and improve overall performance in the role.