Customer Care Executive
0 - 5 Years of ExperienceNot disclosed Full Time
One Diagnostics
Kolkata, West Bengal, India
Posted on 03-09-2024
74 Views
1 Vacancy
Description
- Handle inbound and outbound customer calls, emails, and chat inquiries in a professional and courteous manner.
- Provide accurate information about products, services, and company policies to customers.
- Assist customers with order processing, account management, and troubleshooting of issues.
- Identify and resolve customer complaints or issues promptly and effectively, ensuring customer satisfaction.
- Escalate complex or unresolved issues to the appropriate department or supervisor for further assistance.
- Handle customer feedback and suggestions, and communicate them to relevant teams for continuous improvement.
- Provide personalized service to meet the unique needs of each customer.
- Accurately document customer interactions, including inquiries, issues, and resolutions, in the customer relationship management (CRM) system.
- Maintain detailed records of customer accounts, transactions, and service requests.
Category
Administration / Management
Key Skills
Customer SupportIssue ResolutionCustomer InteractionDocumentation and Record KeepingProcess Improvement
Aggregated job.
Learn more