Customer Care Executive

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Customer Care Executive

work outline icon0 - 5 Years of Experiencerupess outline iconNot disclosed time outline iconFull Time

One Diagnostics

time outline iconKolkata, West Bengal, India

Posted on 03-09-2024

74 Views

1 Vacancy

Description

  • Handle inbound and outbound customer calls, emails, and chat inquiries in a professional and courteous manner.
  • Provide accurate information about products, services, and company policies to customers.
  • Assist customers with order processing, account management, and troubleshooting of issues.
  • Identify and resolve customer complaints or issues promptly and effectively, ensuring customer satisfaction.
  • Escalate complex or unresolved issues to the appropriate department or supervisor for further assistance.
  • Handle customer feedback and suggestions, and communicate them to relevant teams for continuous improvement.
  • Provide personalized service to meet the unique needs of each customer.
  • Accurately document customer interactions, including inquiries, issues, and resolutions, in the customer relationship management (CRM) system.
  • Maintain detailed records of customer accounts, transactions, and service requests.

Category

Administration / Management

Key Skills

Customer SupportIssue ResolutionCustomer InteractionDocumentation and Record KeepingProcess Improvement

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