<ul><li>Handle inbound and outbound customer calls, emails, and chat inquiries in a professional and courteous manner.</li><li>Provide accurate information about products, services, and company policies to customers.</li><li>Assist customers with order processing, account management, and troubleshooting of issues.</li><li>Identify and resolve customer complaints or issues promptly and effectively, ensuring customer satisfaction.</li><li>Escalate complex or unresolved issues to the appropriate department or supervisor for further assistance.</li><li>Handle customer feedback and suggestions, and communicate them to relevant teams for continuous improvement.</li><li>Provide personalized service to meet the unique needs of each customer.</li><li>Accurately document customer interactions, including inquiries, issues, and resolutions, in the customer relationship management (CRM) system.</li><li>Maintain detailed records of customer accounts, transactions, and service requests.</li></ul>

Customer Care Executive