Customer Care Executive
0 - 5 Years of ExperienceNot disclosed Full Time
Cloudnine Hospital, Nagarbhavi, Bengaluru
Bengaluru, Karnataka, India
Posted on 30-05-2024
62 Views
1 Vacancy
Description
- Respond to customer inquiries, requests, and complaints in a professional and timely manner, demonstrating empathy and understanding.
- Provide accurate information and assistance to customers regarding product features, pricing, availability, order status, and other related queries.
- Resolve customer issues and concerns efficiently, escalating complex issues to appropriate departments or management as needed.
- Manage inbound and outbound communication channels, including phone calls, emails, live chat, and social media platforms, to engage with customers effectively.
- Monitor communication channels for incoming queries and respond promptly to ensure timely resolution and customer satisfaction.
- Maintain records of customer interactions, transactions, and resolutions in the customer relationship management (CRM) system.
- Build and maintain positive relationships with customers by providing personalized attention, proactive communication, and follow-up.
- Identify opportunities to upsell or cross-sell products and services based on customer needs and preferences.
- Gather feedback from customers regarding their experience with products and services, and communicate insights to relevant departments for continuous improvement.
Category
Administration / Management
Key Skills
Customer SupportCommunication Channels ManagementCustomer Relationship BuildingIssue Resolution and EscalationQuality Assurance
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