Customer Care Executive

0 - 5 Years of Experience rupess outline icon

Not disclosed time outline icon

Full Time

Cloudnine Hospital, Vikaspuri, New Delhi

time outline icon New Delhi, Delhi, India

Posted on 29-04-2024

877 Views

1 Vacancy

Description

Respond to customer inquiries, requests, and complaints in a professional and timely manner, demonstrating empathy and understanding.
Provide accurate information and assistance to customers regarding product features, pricing, availability, order status, and other related queries.
Resolve customer issues and concerns efficiently, escalating complex issues to appropriate departments or management as needed.
Manage inbound and outbound communication channels, including phone calls, emails, live chat, and social media platforms, to engage with customers effectively.
Monitor communication channels for incoming queries and respond promptly to ensure timely resolution and customer satisfaction.
Maintain records of customer interactions, transactions, and resolutions in the customer relationship management (CRM) system.
Build and maintain positive relationships with customers by providing personalized attention, proactive communication, and follow-up.
Identify opportunities to upsell or cross-sell products and services based on customer needs and preferences.
Gather feedback from customers regarding their experience with products and services, and communicate insights to relevant departments for continuous improvement.