Customer Care Executive

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Customer Care Executive

work outline icon1 - 5 Years of Experiencerupess outline iconNot disclosed time outline iconFull Time

Cloudnine Hospital, Vashi, Navi Mumbai

time outline iconNavi Mumbai, Maharashtra, India

Posted on 01-03-2024

74 Views

1 Vacancy

Description

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Resolve customer complaints and issues effectively and efficiently.
  • Identify and escalate priority issues to the appropriate channels.
  • Provide product and service information to customers.
  • Maintain accurate records of customer interactions and transactions.
  • Follow up with customers to ensure their concerns have been resolved satisfactorily.
  • Collaborate with other departments to ensure customer satisfaction.
  • Stay up-to-date on company products, services, and policies.
  • Assist in training new customer care team members as needed.
  • Contribute to the improvement of customer care processes and procedures.

Category

Administration / Management

Preferred Education

Bachelor Degree

Key Skills

Communication SkillsProblem-solvingPatience and EmpathyProduct/Service KnowledgeInterpersonal skills

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