Customer Care Executive
1 - 5 Years of ExperienceNot disclosed Full Time
Cloudnine Hospital, Vashi, Navi Mumbai
Navi Mumbai, Maharashtra, India
Posted on 01-03-2024
68 Views
1 Vacancy
Description
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer complaints and issues effectively and efficiently.
- Identify and escalate priority issues to the appropriate channels.
- Provide product and service information to customers.
- Maintain accurate records of customer interactions and transactions.
- Follow up with customers to ensure their concerns have been resolved satisfactorily.
- Collaborate with other departments to ensure customer satisfaction.
- Stay up-to-date on company products, services, and policies.
- Assist in training new customer care team members as needed.
- Contribute to the improvement of customer care processes and procedures.
Category
Administration / Management
Preferred Education
Bachelor Degree
Key Skills
Communication SkillsProblem-solvingPatience and EmpathyProduct/Service KnowledgeInterpersonal skills
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