<ul><li>Respond to customer inquiries via phone, email, and chat in a timely and professional manner.</li><li>Resolve customer complaints and issues effectively and efficiently.</li><li>Identify and escalate priority issues to the appropriate channels.</li><li>Provide product and service information to customers.</li><li>Maintain accurate records of customer interactions and transactions.</li><li>Follow up with customers to ensure their concerns have been resolved satisfactorily.</li><li>Collaborate with other departments to ensure customer satisfaction.</li><li>Stay up-to-date on company products, services, and policies.</li><li>Assist in training new customer care team members as needed.</li><li>Contribute to the improvement of customer care processes and procedures.</li></ul>

Customer Care Executive