Customer care executive

1 - 5 Years of Experience rupess outline icon

Not disclosed time outline icon

Full Time

Cloudnine Hospital, Malad, Mumbai

time outline icon Navi Mumbai, Maharashtra, India

Posted on 01-03-2024

37 Views

1 Vacancy

Description

Handle incoming customer inquiries and provide assistance via phone, email, and chat in a professional and courteous manner.
Listen actively to customer concerns, understand their needs, and provide appropriate solutions or recommendations.
Respond to customer inquiries regarding product information, pricing, availability, order status, shipping, and returns.
Process customer orders, exchanges, returns, and refunds accurately and efficiently according to company policies and procedures.
Follow up with customers to ensure satisfaction, resolve any outstanding issues, and maintain positive customer relationships.
Maintain up-to-date knowledge of company products, services, promotions, and policies to provide accurate information to customers.
Collaborate with internal departments, including sales, marketing, and logistics, to address customer inquiries and resolve issues promptly.
Escalate complex or unresolved customer issues to the appropriate department or supervisor for further investigation and resolution.
Document customer interactions, inquiries, and resolutions accurately and thoroughly in the customer relationship management (CRM) system.
Meet or exceed established performance metrics for customer satisfaction, response times, and resolution rates.