Customer Care Executive
0 - 5 Years of ExperienceNot disclosed Full Time
HCG Manavata Cancer Centre, Near Mylan Circle, Nashik
Nashik, Maharashtra, India
Posted on 09-01-2024
85 Views
1 Vacancy
Description
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
Category
Administration / Management
Key Skills
Collaboration SkillsCommunication SkillsTeam workingProblem Solving Skills
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