Customer Care Executive

Customer Care Executive

work outline icon0 - 5 Years of Experiencerupess outline iconNot disclosed time outline iconFull Time

HCG Manavata Cancer Centre, Near Mylan Circle, Nashik

time outline iconNashik, Maharashtra, India

Posted on 09-01-2024

90 Views

1 Vacancy

Description

  • Managing a team of representatives offering customer support.
  • Overseeing the customer service process.
  • Resolving customer complaints brought to your attention.
  • Creating policies and procedures.
  • Planning the training and standardization of service delivery.
  • Selecting and hiring new staff.
  • Monitoring the work of individual representatives and of the team.
  • Conducting quality assurance surveys with customers and providing feedback to the staff.
  • Possessing excellent product knowledge to enhance customer support.

Category

Administration / Management

Key Skills

Collaboration SkillsCommunication SkillsTeam workingProblem Solving Skills

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