<ul><li>Identifying customer needs.</li><li>Forwarding and escalating inquiries to relevant individuals and departments.</li><li>Contacting customers to give them accurate feedback on the progress of their inquiries.</li><li>Providing outstanding customer service.</li><li>Updating customer information as required.</li><li>Maintaining confidentiality of information.</li><li>Performing other duties as the need arises.</li></ul>

CUSTOMER CARE ASSOCIATES