<ul><li>Serve as the first point of contact for customers via phone, email, or chat.</li><li>Address customer inquiries, complaints, and service requests promptly and professionally.</li><li>Provide accurate information about products, services, and hospital procedures.</li><li>Maintain detailed records of customer interactions and transactions.</li><li>Coordinate with internal teams to resolve customer issues efficiently.</li><li>Follow up with customers to ensure satisfaction and service quality.</li><li>Identify recurring issues and suggest improvements to enhance customer experience.</li><li>Adhere to company policies, guidelines, and service standards.</li><li>Participate in training sessions to stay updated on products, services, and processes.</li></ul>

Customer Care Associate