<ul><li>Answer customer inquiries via phone, email, or chat, providing accurate information about products, services, and company policies.</li><li>Resolve customer complaints, issues, or concerns in a professional and efficient manner, ensuring customer satisfaction.</li><li>Process orders, returns, and exchanges, ensuring that all transactions are completed accurately and promptly.</li><li>Provide product recommendations based on customer needs and preferences, enhancing the overall customer experience.</li><li>Document customer interactions, complaints, and feedback in the CRM system to maintain accurate records and track issues.</li><li>Collaborate with other departments, such as sales and technical support, to resolve complex customer issues and ensure seamless service delivery.</li><li>Follow up with customers to ensure issues are fully resolved and gather feedback on the service experience.</li><li>Maintain knowledge of company products, services, promotions, and policies to offer informed and helpful assistance.</li><li>Meet or exceed customer care performance metrics, including response time, issue resolution, and customer satisfaction ratings.</li></ul>

Customer Care