Customer Care
1 - 3 Years of ExperienceNot disclosed Full Time
Zydus Hospitals, Vadodara
Vadodara, Gujarat, India
Posted on 11-11-2024
87 Views
1 Vacancy
Description
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer complaints and issues, ensuring customer satisfaction and retention.
- Provide accurate product/service information to customers and assist with troubleshooting.
- Maintain detailed records of customer interactions, transactions, and feedback.
- Follow up with customers to ensure issues are resolved and offer additional support if needed.
- Escalate complex issues to higher-level management or relevant departments.
- Process customer orders, returns, and exchanges efficiently and accurately.
- Identify opportunities to improve customer experience and share feedback with the team.
- Stay updated on product/service knowledge to offer the best possible support.
- Collaborate with other teams to resolve customer issues and enhance service quality.
Category
Administration / Management
Key Skills
CommunicationProblem solvingPositive AttitudeAttention to Detail
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