<ul><li>Respond to customer inquiries via phone, email, and chat in a professional and timely manner.</li><li>Resolve customer complaints and issues, ensuring customer satisfaction and retention.</li><li>Provide accurate product/service information to customers and assist with troubleshooting.</li><li>Maintain detailed records of customer interactions, transactions, and feedback.</li><li>Follow up with customers to ensure issues are resolved and offer additional support if needed.</li><li>Escalate complex issues to higher-level management or relevant departments.</li><li>Process customer orders, returns, and exchanges efficiently and accurately.</li><li>Identify opportunities to improve customer experience and share feedback with the team.</li><li>Stay updated on product/service knowledge to offer the best possible support.</li><li>Collaborate with other teams to resolve customer issues and enhance service quality.</li></ul>

Customer Care