Customer Care

Customer Care

work outline icon1 - 3 Years of Experiencerupess outline iconNot disclosed time outline iconFull Time

Zydus Hospitals, Vadodara

time outline iconVadodara, Gujarat, India

Posted on 11-11-2024

164 Views

1 Vacancy

Description

  • Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
  • Resolve customer complaints and issues, ensuring customer satisfaction and retention.
  • Provide accurate product/service information to customers and assist with troubleshooting.
  • Maintain detailed records of customer interactions, transactions, and feedback.
  • Follow up with customers to ensure issues are resolved and offer additional support if needed.
  • Escalate complex issues to higher-level management or relevant departments.
  • Process customer orders, returns, and exchanges efficiently and accurately.
  • Identify opportunities to improve customer experience and share feedback with the team.
  • Stay updated on product/service knowledge to offer the best possible support.
  • Collaborate with other teams to resolve customer issues and enhance service quality.

Category

Administration / Management

Key Skills

CommunicationProblem solvingPositive AttitudeAttention to Detail

Aggregated job.

Learn more