Customer Care
0 - 5 Years of ExperienceNot disclosed Full Time
KIMS Manavata Hospital, Nashik
Nashik, Maharashtra, India
Posted on 15-04-2024
577 Views
1 Vacancy
Description
- Respond promptly to customer inquiries via phone, email, chat, or social media channels.
- Provide accurate information about products, services, pricing, and availability to assist customers in making informed decisions.
- Resolve customer issues, complaints, and escalations in a professional and timely manner, ensuring customer satisfaction and retention.
- Process customer orders, including order entry, verification, and tracking, to ensure accurate and timely fulfillment.
- Coordinate with internal departments, such as sales, logistics, and operations, to expedite order processing and resolve order-related issues.
- Update customers on order status, shipment tracking, and delivery schedules to keep them informed and address any concerns.
- Investigate and troubleshoot customer problems, technical issues, and service disruptions, escalating complex issues to appropriate teams for resolution.
- Document customer interactions, issues, and resolutions in the customer relationship management (CRM) system to maintain accurate records and track customer feedback and trends.
- Identify recurring issues or patterns and collaborate with cross-functional teams to implement solutions and process improvements to enhance the customer experience.
Category
Administration / Management
Key Skills
Customer SupportOrder Processing and ManagementProblem ResolutionCustomer Feedback and SatisfactionCommunication and Relationship Building
Aggregated job.
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