Customer Care

0 - 5 Years of Experience rupess outline icon

Not disclosed time outline icon

Full Time

KIMS Manavata Hospital, Nashik

time outline icon Nashik, Maharashtra, India

Posted on 15-04-2024

567 Views

1 Vacancy

Description

Respond promptly to customer inquiries via phone, email, chat, or social media channels.
Provide accurate information about products, services, pricing, and availability to assist customers in making informed decisions.
Resolve customer issues, complaints, and escalations in a professional and timely manner, ensuring customer satisfaction and retention.
Process customer orders, including order entry, verification, and tracking, to ensure accurate and timely fulfillment.
Coordinate with internal departments, such as sales, logistics, and operations, to expedite order processing and resolve order-related issues.
Update customers on order status, shipment tracking, and delivery schedules to keep them informed and address any concerns.
Investigate and troubleshoot customer problems, technical issues, and service disruptions, escalating complex issues to appropriate teams for resolution.
Document customer interactions, issues, and resolutions in the customer relationship management (CRM) system to maintain accurate records and track customer feedback and trends.
Identify recurring issues or patterns and collaborate with cross-functional teams to implement solutions and process improvements to enhance the customer experience.