<ul><li>Supervise and lead a team of customer service representatives, providing guidance, support, and coaching as needed.</li><li>Monitor and manage the performance of CSR team members, including call handling, response times, and customer satisfaction metrics.</li><li>Develop and implement customer service policies, procedures, and standards to ensure consistent service delivery.</li><li>Handle escalated customer inquiries and complaints, resolving issues promptly and effectively.</li><li>Coordinate with other departments, including sales, marketing, and operations, to address customer needs and improve overall customer experience.</li><li>Conduct regular training sessions for CSR team members to enhance their product knowledge, communication skills, and problem-solving abilities.</li><li>Analyze customer feedback and data to identify trends, patterns, and areas for improvement in service delivery.</li><li>Prepare reports and presentations on customer service performance and provide recommendations for process improvements.</li></ul>

CSR Co-ordinator