CRM Team Leader
0 - 5 Years of Experience
Not disclosed 
Full TimeDr Om Parkash Eye Institute, Amritsar
Amritsar, Punjab, India
Posted on 12-12-2024
76 Views
1 Vacancy
Description
- Lead, mentor, and manage a team of CRM professionals to ensure excellent customer service and satisfaction.
- Develop and implement CRM strategies to enhance customer engagement, retention, and loyalty.
- Monitor CRM team performance, set clear objectives, and provide regular feedback to ensure team goals are met.
- Analyze customer data and insights to identify trends, areas for improvement, and opportunities to improve customer relationships.
- Collaborate with cross-functional teams, including marketing, sales, and support, to deliver seamless customer experiences.
- Resolve escalated customer issues and ensure timely, effective solutions to complex problems.
- Ensure that CRM systems and tools are optimized for efficiency and effectiveness, and oversee their integration with other business functions.
- Train and develop CRM team members, providing ongoing coaching and professional growth opportunities.
- Track CRM performance metrics, prepare regular reports, and make recommendations to senior management for process improvements.
- Maintain up-to-date knowledge of CRM trends, technologies, and best practices to continuously improve the customer experience.
Category
Administration / Management
Key Skills
Good CommunicationPositive AttitudeAttention to DetailDecision Making
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