<ul><li>Manage and maintain customer data in CRM systems, ensuring accuracy and timely updates.</li><li>Assist in the implementation of CRM strategies to improve customer engagement, satisfaction, and retention.</li><li>Respond to customer inquiries via multiple channels (phone, email, chat, etc.), providing support and resolving issues.</li><li>Monitor customer feedback and conduct follow-ups to ensure high levels of satisfaction.</li><li>Support the creation and execution of personalized marketing campaigns targeting specific customer segments.</li><li>Track and report on CRM performance metrics, including customer interactions, satisfaction, and retention rates.</li><li>Assist in troubleshooting issues related to CRM tools and coordinate with the IT team for technical resolutions.</li><li>Maintain knowledge of company products and services to effectively communicate with customers and offer solutions.</li><li>Work closely with sales and marketing teams to ensure alignment of CRM initiatives with business goals.</li><li>Assist in organizing customer events, promotions, and loyalty programs to enhance relationships.</li></ul>

CRM Executive