<ul><li>Receiving or making a high volume of calls from or to customers.</li><li>Striving to achieve first call resolution and maintain the quality of service provided by the call center.</li><li>Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.</li><li>Responding efficiently to customers and creating a positive experience.</li><li>Remaining calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues.</li></ul>

CRM / Call Centre