<ul><li>Lead and manage the hospital’s counselling team to provide effective patient guidance and support.</li><li>Oversee pre-admission, pre-procedure, and post-discharge counselling for patients and families.</li><li>Develop counselling protocols and ensure adherence to hospital policies and standards.</li><li>Train and mentor counsellors on communication, empathy, and patient engagement skills.</li><li>Monitor patient feedback and address concerns to enhance satisfaction and trust.</li><li>Coordinate with doctors, nursing, and administrative teams for accurate information sharing.</li><li>Maintain proper documentation of counselling sessions and patient interactions.</li><li>Analyze counselling outcomes and suggest improvements for service efficiency.</li></ul>

Counselling Manager