<ol><li data-list="bullet">Manage and coordinate operations across multiple units/locations within the assigned cluster.</li><li data-list="bullet">Ensure achievement of business targets, service standards, and operational KPIs for the cluster.</li><li data-list="bullet">Act as a single point of contact between head office and cluster units.</li><li data-list="bullet">Monitor day-to-day activities including sales, operations, staffing, and compliance.</li><li data-list="bullet">Support recruitment, training, and performance management of cluster staff.</li><li data-list="bullet">Analyze MIS reports and take corrective actions to improve performance.</li><li data-list="bullet">Ensure adherence to company policies, SOPs, and regulatory requirements.</li><li data-list="bullet">Handle customer escalations and resolve operational or service-related issues.</li></ol>

Cluster Executive