<ul><li>Lead and inspire a team of call center agents to deliver exceptional customer service.</li><li>Develop and implement performance metrics and KPIs for the call center.</li><li>Establish and monitor quality standards for call center interactions.</li><li>Drive the achievement of performance targets and goals.</li><li>Implement training programs for continuous development of call center staff.</li><li>Utilize data analytics to measure and improve call center performance.</li><li>Ensure compliance with relevant regulations and policies.</li><li>Manage crises and challenges within the call center effectively.</li><li>Foster a positive and collaborative work environment.</li></ul>

Call Centre Head