<ul><li>To answer every call that lands on their extension effectively.</li><li>Attends to patient calls immediately with a zeal to help and always courteous and soft spoken to customers.</li><li>To be able to coordinate with the OP team with an ease to accommodate the patients.</li><li>Adherence to the script / Quality of Calls and Procedures.</li><li>Should be able to understand the patients need and guide them to the right Consultants.</li><li>Have complete knowledge of all units doctors with their specialty and experience to explain to the callers.</li><li>Effectively listens to others and expresses ideas both verbally and in writing.</li><li>Accomplishes all tasks within the proper time frame with 100% call backs.</li><li>Walks the extra mile to ensure patient satisfaction over and above the regular call of duty.</li><li>Displays outstanding level of initiative with little or no supervision.</li><li>Performs work without being told and Seeks additional tasks as time permits.</li></ul>

Call Centre Executives