<ul><li>Handle inbound and outbound calls professionally and efficiently.</li><li>Address customer inquiries, complaints, and service requests promptly.</li><li>Maintain detailed records of customer interactions and transactions.</li><li>Provide accurate information regarding products, services, and policies.</li><li>Escalate complex issues to senior staff or relevant departments.</li><li>Follow communication scripts and standard operating procedures.</li><li>Meet daily, weekly, and monthly targets for call volume and quality.</li></ul>

Call Centre Executive