<ul><li>Handle inbound and outbound customer calls professionally and efficiently.</li><li>Provide accurate information and resolve customer queries or complaints.</li><li>Maintain a positive and courteous attitude during all customer interactions.</li><li>Record details of customer interactions and transactions accurately in the CRM system.</li><li>Meet daily and monthly targets for call handling and customer satisfaction.</li><li>Escalate complex issues to the appropriate department or supervisor.</li><li>Follow company policies and procedures to ensure service quality.</li><li>Assist customers with product information, order processing, and service requests.</li><li>Participate in training sessions to improve communication and technical skills.</li></ul>

Call Centre Executive