<ul><li>Handle inbound and outbound calls, providing information, resolving issues, and addressing customer inquiries.</li><li>Maintain accurate records of customer interactions, transactions, and feedback in the call center software.</li><li>Assist customers with a variety of queries, such as billing issues, product information, service requests, and troubleshooting.</li><li>Ensure high-quality service by following scripts, policies, and procedures while addressing customer concerns in a timely manner.</li><li>Identify customer needs and offer appropriate solutions, products, or services to meet those needs.</li><li>Meet performance metrics such as call handling time, customer satisfaction, and resolution rates.</li><li>Upsell or cross-sell products and services based on customer requirements and company offerings.</li><li>Provide feedback and suggestions to improve customer service processes, products, and procedures.</li></ul>

Call Centre Executive