<ul><li>Handle inbound and outbound calls, providing excellent customer service and addressing inquiries, concerns, and requests.</li><li>Provide accurate product or service information to customers, ensuring clear and effective communication.</li><li>Resolve customer complaints or issues in a timely and professional manner, escalating complex issues to higher-level management when necessary.</li><li>Maintain a positive, empathetic, and professional attitude toward customers at all times.</li><li>Record and update customer information and interactions in the customer database or CRM system.</li><li>Meet or exceed individual and team performance targets, including call handling time, customer satisfaction, and service quality.</li><li>Follow up with customers to ensure their issues have been resolved and they are satisfied with the service.</li><li>Adhere to company policies and procedures, including those related to customer data privacy and confidentiality.</li><li>Collaborate with colleagues and management to improve customer service processes and resolve recurring issues.</li></ul>

Call Centre Executive