Call centre Executive
1 - 2 Years of Experience
Not disclosed 
Full TimePark Hospital, Palam Vihar, Gurugram
Vadodara, Gujarat, India
Posted on 25-11-2024
113 Views
1 Vacancy
Description
- Customer Interaction: Handle inbound and outbound calls, providing assistance, information, and resolving customer inquiries or issues.
- Product Knowledge: Stay well-informed about the company’s products and services to effectively address customer needs.
- Problem Resolution: Listen to customer concerns, troubleshoot issues, and provide solutions or escalate to higher authorities when necessary.
- Data Entry: Accurately log customer information, interactions, and actions taken into the CRM system.
- Sales Support: Promote and upsell products or services where appropriate, meeting sales targets and performance goals.
- Customer Feedback: Gather feedback from customers to improve service quality and customer satisfaction.
- Quality Assurance: Adhere to company policies, scripts, and service standards to ensure consistent and quality customer service.
- Team Collaboration: Work closely with team members and supervisors to share knowledge, resolve complex issues, and improve processes.
- Follow-Up: Ensure timely follow-up with customers to confirm satisfaction and provide additional support as needed.
- Professional Development: Continuously improve communication and problem-solving skills through training and performance evaluations.
Category
Administration / Management
Key Skills
CommunicationAttention to Detailproblam solvingPositive Attitude
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