Call centre Executive

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Call centre Executive

work outline icon1 - 2 Years of Experiencerupess outline iconNot disclosed time outline iconFull Time

Park Hospital, Palam Vihar, Gurugram

time outline iconVadodara, Gujarat, India

Posted on 25-11-2024

23 Views

1 Vacancy

Description

  • Customer Interaction: Handle inbound and outbound calls, providing assistance, information, and resolving customer inquiries or issues.
  • Product Knowledge: Stay well-informed about the company’s products and services to effectively address customer needs.
  • Problem Resolution: Listen to customer concerns, troubleshoot issues, and provide solutions or escalate to higher authorities when necessary.
  • Data Entry: Accurately log customer information, interactions, and actions taken into the CRM system.
  • Sales Support: Promote and upsell products or services where appropriate, meeting sales targets and performance goals.
  • Customer Feedback: Gather feedback from customers to improve service quality and customer satisfaction.
  • Quality Assurance: Adhere to company policies, scripts, and service standards to ensure consistent and quality customer service.
  • Team Collaboration: Work closely with team members and supervisors to share knowledge, resolve complex issues, and improve processes.
  • Follow-Up: Ensure timely follow-up with customers to confirm satisfaction and provide additional support as needed.
  • Professional Development: Continuously improve communication and problem-solving skills through training and performance evaluations.

Category

Administration / Management

Key Skills

CommunicationAttention to Detailproblam solvingPositive Attitude

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