<ul><li>Handle incoming calls from customers, providing information, support, and solutions to their queries.</li><li>Make outbound calls to follow up on customer inquiries, conduct surveys, or promote products and services.</li><li>Identify customer needs and provide appropriate solutions or escalate issues to relevant departments as necessary.</li><li>Maintain a calm and professional demeanor while addressing customer complaints or concerns.</li><li>Accurately document customer interactions, inquiries, and resolutions in the call center management system.</li><li>Maintain up-to-date records of customer information and interactions for future reference.</li><li>Stay informed about company products, services, and policies to provide accurate and helpful information to customers.</li><li>Participate in training sessions to enhance product knowledge and customer service skills.</li></ul><p>&nbsp;</p>

Call Centre Executive