Call Centre Executive

0 - 5 Years of Experience rupess outline icon

Not disclosed time outline icon

Full Time

Medanta The Medicity, Gurugram

time outline icon Gurugram, Haryana, India

Posted on 23-10-2024

2 Views

1 Vacancy

Description

Customer Interaction: Handle incoming and outgoing calls from customers, providing assistance, answering inquiries, and resolving issues related to products or services in a professional manner.
Problem Resolution: Identify customer needs and concerns, and provide effective solutions or escalate issues to appropriate departments when necessary to ensure customer satisfaction.
Data Entry and Documentation: Maintain accurate records of customer interactions, including details of inquiries, complaints, and resolutions, in the company’s CRM system or database.
Product Knowledge: Stay informed about the company’s products and services, promotions, and policies to effectively address customer questions and provide accurate information.
Performance Metrics: Meet or exceed performance targets, such as call handling time, customer satisfaction scores, and sales quotas, while adhering to quality standards set by the organization.
Customer Feedback: Gather feedback from customers regarding their experience with the service or product and report insights to management for continuous improvement.
Team Collaboration: Work closely with team members and other departments to share knowledge, support each other in resolving complex issues, and improve overall service quality.
Training and Development: Participate in ongoing training sessions and workshops to enhance skills and knowledge related to customer service, communication, and product offerings.