Call Centre Executive

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Call Centre Executive

work outline icon0 - 5 Years of Experiencerupess outline iconNot disclosed time outline iconFull Time

Grecian Super Speciality Hospital, Mohali

time outline iconMohali, Punjab, India

Posted on 18-09-2024

63 Views

1 Vacancy

Description

  • Answer inbound calls and respond to customer inquiries regarding products, services, and account information.
  • Make outbound calls to follow up on customer inquiries, conduct surveys, or offer promotions.
  • Provide accurate and timely information to customers, addressing their needs and concerns.
  • Handle customer complaints and resolve issues in a professional and efficient manner.
  • Identify and escalate complex issues to the appropriate department or supervisor as needed.
  • Update customer information in the call centre database and ensure data accuracy.
  • Prepare and submit reports on call centre activities, including call volume, response times, and customer feedback.
  • Provide personalized assistance to customers, ensuring a positive experience with each interaction.
  • Manage call times effectively, balancing quality and efficiency.

Category

Administration / Management

Key Skills

Customer InteractionIssue ResolutionRecord KeepingCustomer ServiceProduct and Service Knowledge

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