Call Centre Executive
0 - 5 Years of ExperienceNot disclosed Full Time
Grecian Super Speciality Hospital, Mohali
Mohali, Punjab, India
Posted on 18-09-2024
63 Views
1 Vacancy
Description
- Answer inbound calls and respond to customer inquiries regarding products, services, and account information.
- Make outbound calls to follow up on customer inquiries, conduct surveys, or offer promotions.
- Provide accurate and timely information to customers, addressing their needs and concerns.
- Handle customer complaints and resolve issues in a professional and efficient manner.
- Identify and escalate complex issues to the appropriate department or supervisor as needed.
- Update customer information in the call centre database and ensure data accuracy.
- Prepare and submit reports on call centre activities, including call volume, response times, and customer feedback.
- Provide personalized assistance to customers, ensuring a positive experience with each interaction.
- Manage call times effectively, balancing quality and efficiency.
Category
Administration / Management
Key Skills
Customer InteractionIssue ResolutionRecord KeepingCustomer ServiceProduct and Service Knowledge
Aggregated job.
Learn more