<ul><li>Handle inbound and outbound calls professionally and courteously.</li><li>Respond to customer inquiries, requests, and complaints promptly and accurately.</li><li>Provide information about products, services, and promotions as needed.</li><li>Identify and escalate priority issues per established procedures.</li><li>Resolve customer complaints with empathy and efficiency.</li><li>Follow up on customer interactions to ensure resolution.</li><li>Accurately enter and update customer information in the database.</li><li>Maintain detailed and organized call logs and records.</li><li>Complete administrative tasks such as filling out forms and reports.</li></ul>

Call Centre Executive