<ul><li>Manage large amounts of inbound and outbound calls in a timely manner</li><li>Follow communication “scripts” when handling different topics.</li><li>Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives</li><li>Seize opportunities to up-sell products when they arise</li><li>Build sustainable relationships and engage customers by taking the extra mile</li><li>Keep records of all conversations in our call Centre database in a comprehensible way.</li><li>Frequently attend educational seminars to improve knowledge and performance level.</li></ul> Other Requirements <ul><li>Previous experience in a customer support role</li><li>Track record of over-achieving quota.</li><li>Strong phone and verbal communication skills along with active listening</li><li>Familiarity with CRM systems and practices</li><li>Customer focus and adaptability to different personality types</li><li>Ability to multi-task, set priorities and manage time effectively.</li><li>Minimum Graduate qualification.</li></ul>

Call Centre Executive