<ul><li>Handle inbound and outbound calls professionally and efficiently.</li><li>Provide accurate information and assistance to customers regarding products or services.</li><li>Resolve customer complaints, queries, and concerns in a timely manner.</li><li>Maintain a positive, courteous, and professional attitude on all calls.</li><li>Document and update customer interactions and feedback in the system.</li><li>Achieve daily, weekly, and monthly performance targets set by the management.</li><li>Collaborate with team members and other departments to improve customer experience.</li><li>Follow company policies, procedures, and quality standards in all interactions.</li><li>Participate in training sessions and stay updated on product knowledge.</li></ul>

Call Centre