<ul><li>Answer incoming calls and respond to customer inquiries professionally.</li><li>Make outbound calls for follow-ups, feedback, or appointment confirmations.</li><li>Provide accurate information about services, timings, and procedures.</li><li>Schedule, reschedule, and cancel appointments as requested.</li><li>Maintain call logs and update patient/customer records in the system.</li><li>Handle complaints and escalate complex issues to the appropriate department.</li><li>Meet daily/weekly call targets and quality standards.</li><li>Coordinate with internal teams to ensure smooth service delivery.</li><li>Maintain confidentiality of all patient or customer data.</li></ul><p>&nbsp;</p>

Call Centre