<ul><li>Handle inbound and outbound calls, providing customer support and addressing inquiries related to products or services.</li><li>Maintain accurate records of customer interactions, including details of queries, complaints, and resolutions.</li><li>Assist customers with troubleshooting, providing clear instructions, and resolving issues in a timely manner.</li><li>Provide information on new products, services, promotions, and updates to customers.</li><li>Ensure high levels of customer satisfaction by delivering quality service and effective solutions to customer problems.</li><li>Follow up on customer requests and issues to ensure they are fully resolved and customer expectations are met.</li><li>Achieve call-handling targets and performance goals, including call resolution time and customer satisfaction scores.</li><li>Escalate unresolved issues to the appropriate department or supervisor for further action.</li><li>Maintain confidentiality of customer data and ensure compliance with company policies and legal regulations.</li></ul>

Call Centre