Call Center Executive(Tele caller)

Job description

Call Center Representative duties and responsibilities

Call Center Representatives complete customer service tasks that ensure customers have the information and assistance they need and maintain the company’s positive reputation. They often have the following responsibilities:

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Call clients and customers to inform them about the company’s new products, services and policies
• Responsible for calling patients and arranging appointments with their primary care providers for specific reasons and doing so in a caring and professional manner.
• Ability to communicate clearly
• Ability to plan and be organized
• Ability to work well under pressure, take initiative, be flexible
• Ability to maintain confidentiality of patient information and company records.
• Ability to exhibit good interpersonal communications skills
• Ability to convey a positive and professional image to the public and patients
• Demonstrated proficiency in various PC applications, including E-mail, Microsoft
• Excel, and Word, Internet and networks

QUALIFICATIONS

• High school graduate or its equivalency
• Experience in medical front office procedures preferred and knowledge of medical terminology
• Ability to always demonstrate the highest level of performance and behavior standards
• Excellent customer service skills and ability to effectively and respectfully handle dissatisfied patients
• Demonstrated attention to detail, ability to multi-task, and flexible
• Knowledge of standard office machines including copier, fax, multi‐line telephone, printers, etc.
• All other duties as assigned Special Knowledge, Skills, Abilities and Attributes

Job Type: Full-time

Ability to commute/relocate:

• Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required).