Call Center Executive(Tele caller)

Call Center Executive(Tele caller)

verifiedwork outline icon2 - 5 Years of Experiencerupess outline icon2.75L - 4.00L  Per Annumtime outline iconFull Time

Avita Health, Ahmedabad

time outline iconAhmedabad, Gujarat, India

Posted on 04-09-2023


10 Vacancies


Job description

Call Center Representative duties and responsibilities

Call Center Representatives complete customer service tasks that ensure customers have the information and assistance they need and maintain the company’s positive reputation. They often have the following responsibilities:

  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support
  • Call clients and customers to inform them about the company’s new products, services and policies
  • Responsible for calling patients and arranging appointments with their primary care providers for specific reasons and doing so in a caring and professional manner.
  • Ability to communicate clearly
  • Ability to plan and be organized
  • Ability to work well under pressure, take initiative, be flexible
  • Ability to maintain confidentiality of patient information and company records.
  • Ability to exhibit good interpersonal communications skills
  • Ability to convey a positive and professional image to the public and patients
  • Demonstrated proficiency in various PC applications, including E-mail, Microsoft
  • Excel, and Word, Internet and networks


  • High school graduate or its equivalency
  • Experience in medical front office procedures preferred and knowledge of medical terminology
  • Ability to always demonstrate the highest level of performance and behavior standards
  • Excellent customer service skills and ability to effectively and respectfully handle dissatisfied patients
  • Demonstrated attention to detail, ability to multi-task, and flexible
  • Knowledge of standard office machines including copier, fax, multi‐line telephone, printers, etc.
  • All other duties as assigned Special Knowledge, Skills, Abilities and Attributes

Job Type: Full-time


Ability to commute/relocate:

  • Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required).


Customer Care

Preferred Education

GraduateBHMS (Bachelor of Homeopathic Medicine and Surgery)BDS (Bachelor Of Dental Surgery)DHA (Diploma in Hospital Administration)

Key Skills

Inbound CallsCounsellingCustomer CareCustomer ServiceClinical KnowledgeFront DeskFront OfficeMedical OfficerSales

About Organization

Avita Health Services Pvt Ltd., India, Ahmedabad, is an expansion of AIMS Healthcare , Dubai, UAE which is the most trusted on call medical service provider company in Dubai, UAE. Avita Health Ahmedabad, is committed to combine superior medical facilities with high qualified medical professionals to provide exceptional patient care 365 days, 24x7 at the door Steps

Contact Info


Avita Health Services Pvt Ltd 211, 2nd Floor, Shivalik Shilp, Iscon Circle, Ahmedabad Above Mac Donalds Restaurant. .