<ul><li>Handle inbound and outbound calls to provide customer support and service.</li><li>Respond to customer inquiries, complaints, and provide timely solutions.</li><li>Maintain a high level of professionalism and customer satisfaction on calls.</li><li>Update customer information and call records accurately in the CRM system.</li><li>Follow standard scripts and processes while interacting with customers.</li><li>Escalate complex issues to supervisors or relevant departments as required.</li><li>Meet daily, weekly, and monthly call targets and performance metrics.</li><li>Participate in training sessions to stay updated on products, services, and policies.</li></ul>

Call Center Executive