<ul><li>Handle inbound and outbound calls, addressing customer inquiries, complaints, and requests in a timely and professional manner.</li><li>Provide accurate information about products, services, policies, and procedures to customers.</li><li>Resolve customer issues or concerns effectively, ensuring customer satisfaction and maintaining a positive company image.</li><li>Maintain detailed and accurate records of customer interactions, transactions, and feedback.</li><li>Manage and update customer databases with relevant information and transaction histories.</li><li>Meet call handling targets, response times, and quality standards set by the organization.</li><li>Escalate unresolved or complex issues to higher authorities or relevant departments.</li><li>Follow communication scripts, guidelines, and protocols while ensuring a friendly and empathetic customer experience.</li><li>Handle customer queries via other channels such as emails, chats, or social media when required.</li></ul>

Call Center Executive