<ul><li>Answer incoming customer calls, emails, or chat queries promptly and professionally.</li><li>Provide accurate information regarding products, services, and policies.</li><li>Handle customer complaints, resolve issues, and escalate cases as necessary to higher authorities.</li><li>Identify customer needs, clarify information, and troubleshoot problems.</li><li>Assist customers in resolving product or service-related issues by providing appropriate solutions and alternatives.</li><li>Follow up on unresolved customer queries to ensure timely and satisfactory closure.</li><li>Inform customers about new products, services, and promotions.</li><li>Upsell or cross-sell products and services when appropriate based on customer needs and interests.</li><li>Achieve or exceed sales and customer satisfaction targets set by the company.</li></ul>

Call Center Executive