<ul><li>Answer incoming calls promptly and professionally, addressing customer inquiries, providing information about products or services, and resolving issues or concerns.</li><li>Make outbound calls to follow up with customers, confirm appointments, conduct surveys, or provide updates as needed.</li><li>Listen actively to customers' needs, concerns, and feedback, demonstrating empathy and patience in all interactions.</li><li>Provide accurate and detailed information to customers, ensuring they have a clear understanding of products, services, pricing, and policies.</li><li>Utilize computer systems and call center software to access customer accounts, enter information, and update records accurately.</li><li>Follow call scripts and guidelines to ensure consistency and compliance with company policies and procedures.</li><li>Identify opportunities to upsell or cross-sell products or services to meet customer needs and achieve sales targets.</li><li>Escalate complex or unresolved issues to appropriate departments or supervisors for further investigation and resolution.</li></ul>

Call Center