Call Center

0 - 5 Years of Experience rupess outline icon

Not disclosed time outline icon

Full Time

Medicover Hospital, Bengaluru

time outline icon Bengaluru, Karnataka, India

Posted on 04-03-2024

15 Views

1 Vacancy

Description

Answer incoming calls from customers promptly and professionally, addressing their inquiries, concerns, and requests in a courteous and efficient manner.
Provide information about products, services, promotions, and company policies to assist customers in making informed decisions.
Place outbound calls to customers for follow-up, order confirmation, appointment scheduling, or surveys, adhering to established scripts and call guidelines.
Conduct proactive outreach to customers to promote new products, services, or special offers and generate sales opportunities.
Listen actively to customers, empathize with their concerns, and demonstrate patience and understanding in resolving issues or complaints to achieve customer satisfaction.
Assist customers with account inquiries, billing questions, order tracking, product troubleshooting, and other service-related matters.
Identify and escalate complex or unresolved issues to appropriate departments or supervisors for further investigation and resolution.
Utilize problem-solving skills and knowledge resources to resolve customer issues promptly and effectively, striving for first-call resolution whenever possible.