Asst. Manager to Dy. Manager-Technical Services

Customer Support:

• Provide technical assistance and support to customers, addressing inquiries and resolving issues related to products or services.

Problem Resolution:

• Diagnose and troubleshoot technical problems, working to find effective and efficient solutions.

Documentation:

• Maintain accurate records of customer interactions, technical solutions, and support processes.

Product Knowledge:

• Stay informed about the organization's products or services, ensuring a deep understanding to effectively assist customers.

Communication:

• Communicate technical information clearly to both technical and non-technical users, facilitating understanding and resolution.